Senior Team Manager Relationship Support

HSBC   •  

Calgary, AB

5 - 7 years

Posted 182 days ago

Senior Team Manager Relationship Support :


 Global Vision. Local Focus.   Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match.  Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.  You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.   Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network.  HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world.  Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.  

About Commercial Banking   HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.   A Day in the Life of a Senior Team Manager Relationship Support include the following:   The role holder will manage the Servicing teams that assist the Corporate Banking Managers in the delivery of a professional, relationship management service to customers, prospective customers and professionals. This supports the bank’s long-term strategy to lead national and international business by establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing excellent customer service.   The role holder will play a direct role in managing the teams and identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. The role will liaise with other Regional Team Leads within Business Banking and Corporate to ensure consistency in processes and sharing of best practices.  Principle Accountabilities:

  • Where possible, enhance and develop mutually beneficial relationships with clients
  • Liaise and work with CMB team(s) and colleagues to ensure best possible experience and outcomes for customers, employees and the Bank
  • Effective interaction with teams within CMB, Service Delivery, Credit Risk and across the wider Bank
  • Responsible for reviewing service delivery, resolving delivery issues, and developing / extending services provided to clients
  • Ensure clarity and accuracy when conveying information to senior / line management
  • Coach team members and develop skills
  • Ensure consistency in deliverables across regions and segments
  • Ensure effective and continuous dialogue within the RM Support team(s)
  • Display courageous integrity in all dealings
  • Promote an environment that supportsdiversity and reflects the HSBC brand.
  • Manage the team to effectively adhere to all necessary risk, credit and operational procedures
  • Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
  • Ensure credit and operational quality is not compromised in the pursuit of income
  • Ensure operational losses and fraud are minimized
  • Respond within agreed timelines to issues raised by audit and external regulators.
  • Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems
  • Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
  • Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
  • Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
  • Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
  • Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
  • Compliance with and management of sales suitability risks and requirements
  • Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.



 Knowledge & Experience / Qualifications:

  • Broad knowledge of the Bank’s structures, products and services
  • Awareness of the changing economic, social and regulatory environment in Canada
  • Knowledge of international business and various industry sectors
  • Experienced knowledge and use of HORIS and Client Vision systems (including reporting) and complex MI
  • Bachelor’s degree in a related discipline and 5-8 years of experience in Commercial Banking field OR Master’s degree and 3-5 years of experience in Commercial Banking
  • Proven track record in a client focused environment
  • Competent professional who maintains and develops professional knowledge to bring best practice ideas to the business
  • Experience of working in a teamwork environment


  • Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • Good analytical and financial skills
  • Strong prioritizing, organizational and time management abilities
  • Excellent verbal and written communications skills
  • Personal qualities of stability, maturity and authority and an ability to work with staff at all levels
  • Ability to make decisions

HSBC Proud  In 2016, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the fifth consecutiveyear. Here are some of the reasons why:

  • Career Development: Within your current role, as well as Canadian and international opportunities
  • Company Reputation: Offering prestige, strength, and longevity
  • Business Growth: Underpinned by our drive, and the highest banking standards
  • International Connectivity: Opportunities to network and build global relationships
  • A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
  • Corporate Sustainability:  We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make