Customer Service Manager

Waste Connections   •  

Eugene, OR

Industry: Transportation Services

  •  

5 - 7 years

Posted 404 days ago

Responsibilities:

  • Supervise personnel, which typically include hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline.
  • Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner.
  • Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
  • Manage Purchase Orders for the district, process invoices for payment, mail checks to vendors, answer vendor questions.
  • Oversee, coordinate, maintain, and/or process payroll time sheets, sick and annual leave documents, travel reimbursements, purchasing documents, and/or employment documents for faculty, staff, and students
  • Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and secretarial services
  • Assist with the development and implementation of reporting procedures; oversee maintenance of department records and/or inventories
  • Oversee and provide personal computer functions such as scheduled and special reports, correspondence, and database management
  • May coordinate office assignments for the administrative staff
  • Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
  • Other duties assigned as needed
  • Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.
  • Demonstrate the ability to become proficient in the use of proprietary operational systems.
     

Requirements:

  • Bachelors Degreepreferred; minimum Associates Degreerequired
  • 5 years directly related management expertise in administration
  • Management experience in a call center environment is preferred
  • Knowledge of MS Word and Excel
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
  • Organizing and coordinating skills
  • Knowledge of accounting procedures
  • Ability to communicate effectively, both orally and in writing
  • Knowledge of management principles and practices
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Ability to analyze and solve problems
  • Ability to gather data, compile information, and prepare reports
  • Ability to foster a cooperative work environment