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Senior Manager, WFM
Omaha, NE

Job Description:

Accurately project staffing requirements in 30-minute intervals. Optimize agent schedules to meet interval staffing requirements. Partner with Operations & Human Resources to establish & maintain a quarterly Hire Plan for the Omaha Operations Center. Effectively allocate resources to incoming volume on the intra-day level.

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Senior Manager, WFM


Omaha, NE

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