Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions; provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results.
Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results; oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives; prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
Creating test plans and test cases needed to ensure the quality of these features; developing automated tests and any test frameworks/extensions needed to support new cases; ensuring that automated tests are integrated and execute reliably in our CI/CD environments.
Maintains product and service roadmaps and release plans that are used for communication of strategic direction to customers and stakeholders; creates short- and long-range plans for lifecycle and capacity management for accountable service areas.
Designs, develops, implements, documents, and tests changes to an application subsystem; creates prototypes and ensures deliverables are high quality and meet user expectations; supports system and integration testing activities.
Use your experience with software security to manage patching and security control implementation for device and cloud components, and assist with security control design and implementation for new product components.
Conducts research and makes recommendations on standards, products, and services in support of the Unified Commerce Platform; provide high-availability operational support and automate solutions across the environment.
Assists as an escalation point for roastery team in incident resolution leveraging pre-defined work instructions for issue remediation; write and maintain custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks.
Design, develop, troubleshoot, debug, evaluate, modify, deploy and document application, system, or infrastructure software; plan, implement and support core infrastructure with an overall objective to improve the scalability, reliability, performance, and availability.
Develops a deep understanding of projects within the program portfolio, manages assigned projects with a clear understanding of business and IT context, and develops an understanding of cross-program portfolio dependencies.
Assists team members and peers in learning technical skills and business acumen; provide recommendations to solution delivery team for resource allocations and actively participate in backlog grooming & iterative planning.
Define and perform solution performance characterization and trade-off studies through analysis and simulation; translate strategic requirements to business requirements to ensure solutions meet the needs of the business.
Defines and maintains processes, procedures, and expectations for team's production support responsibilities; manages an engineering team with Application Security focus to comply with Starbucks Global Cyber Security requirements.
Troubleshoot, audit, system health queries via custom scripts or performance monitoring software; acts as an escalation point on troubleshooting performance issues and outages, and proactive identification and remediation.
Document and evaluate test results and defects, track and manage defects and work with Development team and business to troubleshoot issues; develop, execute and maintain test plans, test scenarios, test cases and test scripts.